Both parties agree to the following: Coaching is a collaborative process with an ongoing relationship between the Client and Coach. The coaching experience supports the Client in establishing new behaviors. The coaching relationship is strengths-based and forward-looking. The coaching agenda is developed and implemented in partnership between the Client and Coach. The role of the Coach is to help the Client progress toward achieving a goal. • The Client and Coach agree to engage fully in the coaching experience. • The Client recognizes that coaching is not therapy, counseling, or consulting. • The Client understands that the Coach will give homework assignments and the Client is expected to complete it on time. Confidentiality The Coach agrees to keep all conversations and information with the Client private and confidential. However, certain stories may be shared as anonymous examples during ERC events. Exceptions may be made if there is an imminent threat of serious injury to oneself or someone else. Commitment By entering this relationship, the Client and Coach acknowledge that the Client desires to make a behavioral change or some type of improvement in his or her life. Behavioral change often takes time to implement and sustain. The pace of change is uncertain and varies amongst individuals. As such, the Client and Coach agree to a minimum commitment of five sessions. Phone Coaching Procedures • Five sessions to be scheduled over an agreed upon time frame, not to exceed eight weeks. • The Coach and Client agree to adhere to established appointment times. • The Coach and Client agree to begin and finish all appointments on time. • No Show Policy: If Client is more than 10 minutes late to an appointment, the Coach will assume that the appointment is canceled, and the Client will be responsible for the full coaching fee. • The Client agrees to cancel or reschedule an appointment at least 24 hours in advance, without a change fee. Cancellations within 24 hours are subject to the full coaching fee. Coaching Fees Coaching fees are due prior to the coaching sessions and should be paid by credit card at www.emotionalrecoveryclinic.org.